The Art of Conversations without Confrontation - Managing Grievances Effectively in the Workplace - Webinar Wednesday

Facilitated by Kylie Brannelly

The goal of having a conversation without confrontation is to enable honest, true, and authentic sharing about the behaviors, attitude, culture or systems that aren't working as effectively as they could be.  This session will discuss techniques and strategies for improving your capacity to communicate in a direct, dynamic and effective way with confidence. Framing conversations is critical to identifying opportunities to improve the niggles impeding objectives and relationships.

Grievance management is an important aspect of operating any client focussed business. Effective grievance management can minimise escalation and lead to positive outcomes for all stakeholders minimising reoccurance and improving the organisation's reputation. This session will explore proactive approaches to grievance management through active listening and solution focused approaches. Participants will also have  the opportunity to learn about techniques and processes to facilitate negotiations and resolve disputes through mediation.